Refund Policy

Payments are processed by Stripe. Prices are in US dollars. Approved refunds go back to the payment method you used.

1. What we refund

• You can ask for a refund within 7 days of a payment: a one-time purchase, or a subscription payment (the first one or a renewal).
• For a one-time purchase, credits you have already used are not refunded: within those 7 days we refund the share you haven’t used, and the refunded credits are removed from your account. For example, if you used 50 of 100 credits, we refund half the price.
• For a subscription payment, we refund it in full if you haven’t used any of the plan credits it gave; the subscription then ends at once. Once you have used plan credits from it, or after 7 days, it isn’t refunded, but you can cancel so it doesn’t renew.
• Cancelling a subscription stops the next renewal; the plan runs to the end of the period you paid for. Unused days and unused plan credits are not refunded.
• If you were charged twice for the same purchase, or you paid and the credits never reached your account, we refund the payment in full.
• A failed image never costs a credit, so there is nothing to refund for it.

2. How to ask for a refund

• Email support@clearbg.org with “Refund” in the subject line and the email address you paid with. A person replies, usually within one business day.
• Card refunds are handled by your bank and usually arrive within 5 to 10 business days.

3. Receipts

Stripe emails a receipt after every payment. Invoices for subscriptions are under Manage subscription on your account page.

4. Chargebacks

If something is wrong with a charge, please email us before disputing it with your bank; we can usually fix it faster. If a payment is disputed, the credits left from that purchase are removed, and a disputed subscription payment ends the subscription.

5. Contact

Questions about a payment or a refund: support@clearbg.org. See also the Terms, section 4.